Hello XXXXX
Thank you for writing to Yahoo! Domains.
From your email, I understand that you wish to transfer your domain name
’xxxxxx.com’ to Godaddy.
We apologize for the difficulties you have experienced in trying to
transfer your domain to another registrar.
XXXX , once you have submitted the request to your new registrar,
Yahoo! has very little to do with this process. Your new registrar is
entirely responsible for submitting the request to Melbourne IT, our
domain registrar, who will then process the request.
This process can take up to 8 days to be resolved. We greatly apologize
for any inconvenience this may cause you while you are waiting for this
to occur.
If you have yet not initialize to transfer your domain then I giving you
steps to transfer your domain to another registrar.
If you’d like to transfer your domain away from Yahoo!, we strongly
recommend transferring your domain before you cancel.
1.Make sure your domain is unlocked:
For your security, locked domains cannot be transferred. If your domain
is locked, visit your Domain Control Panel and click the “Edit Domain
Locking” link.
2.Check your administrative contact email address:
Your new provider will send an email to your domain administrative
contact to confirm your domain transfer. If you can’t receive the
confirmation, you won’t be able to complete the transfer!
3.Get your authorization code:
To find your authorization code, head to your Domain Control Panel, and
click the “View Your Authorization Code” link. On the following page,
you’ll see your unique domain authorization code. Print this code, as
you’ll need it to give to your new provider.
If you decide to transfer your domain away from Yahoo!, and your domain
ends in .com .net .biz, .info, .org, or .us, you’ll need your
authorization code.
To find this code do the following:
-
Sign in to your Business Control Panel (you’ll be prompted to enter
your Yahoo! ID and password if you haven’t already done so). -
Click the Domain Control Panel link under your domain name.
-
On your Domain Control Panel, click View Your Authorization Code.
-
On the View Your Authorization Code page, you’ll see your domain’s
unique authorization code. We recommend printing this code for your
records, as you’ll need it if you decide to transfer.
Make sure that you wait on canceling your account until you are sure
that the transfer’s successful. You can check the status with the new
provider, and Yahoo! will also send an email when the transfer goes
through.
4.Contact your new provider.
When you’re ready, contact your new provider to begin the transfer
process. Be sure to have your authorization code handy, as your new
provider will need it to verify the move.
5.Cancel your plan.
Once your transfer is complete, we’ll send you an email confirming the
transfer (you can also check this status with your new provider). When
you receive this confirmation, you may cancel your plan. Note that
Yahoo! does not automatically cancel your service when you transfer your
domain.
To cancel your Yahoo! Domains account please log into Yahoo! Small
Business at http://smallbusiness.yahoo.com/ and follow these steps:
-
Log into your account with your Yahoo! ID and Password.
-
Click the “My Services” tab.
-
Select Change Plan by clicking on the “change plan” link.
-
On the top-left, click the “Cancel Service” link.
-
You will need to read the disclosure and click the link “cancel my
service”. -
You will need to confirm your decision by clicking on the link
"confirm cancellation".
When the cancellation is complete you will receive a cancellation
complete message.
As your domain was registered through Yahoo!:
- Cancelling this service will end your ability to manage this domain
through your Domain Control Panel.
- To transfer your domain to another domain registrar, ask your new
registrar to initiate the process. Although your provider may ask for
your registry key, it is not required to complete a transfer.
- If you do not transfer, you will be contacted by Melbourne IT (MIT),
our domain partner when your domain is due for renewal.
Prior to cancelling your Domains service, you may want to save a copy of
your starter web page. It will no longer be accessible once you cancel.
Once you cancel your Yahoo! Domains account, your domain name will
remain registered to you.
XXXXX, I hope that above email will assist you to get resolved your
current issue.
Thank you for your understanding in this matter.
I value you as a customer and look forward to serve you for years to
come and hope that you are enjoying our services as much as Yahoo!
enjoys bringing them to you.
Please do not hesitate to reply if you need further assistance.
Have a nice weekend!
Regards,
Farrah
Yahoo! Customer Care