Thank you for your document. However, we are unable to proceed on your below request.
Due to you are required to issue your request in a formal letter, letter must be prepared using your company letterhead (if applicable), and must include the authorize personnel’s signature and company seal (if applicable). The authorize personnel is the personnel who sign up the account and the Premier Partner Agreement.
Please state your request and your reseller ID in the letter.
Meanwhile, we noticed your account was signed up using your personal details, and you have also provided us with a copy of your personal ID for verification purposes.
Therefore, in order we can further assist you, kindly please provide us with a formal letter as stated on above.
We shall need to review on your reset API password request.
Should you need further assistance, please feel free to contact us.
Due to you are required to issue your request in a formal letter, letter must be prepared using your company letterhead (if applicable), and must include the authorize personnel’s signature and company seal (if applicable). The authorize personnel is the personnel who sign up the account and the Premier Partner Agreement.<br style="color: rgb(28, 40, 55); font-family: tahoma, arial, verdana, sans-serif; font-size: 13px; line-height: 19px; background-color: rgb(250, 251, 252); "><br style="color: rgb(28, 40, 55); font-family: tahoma, arial, verdana, sans-serif; font-size: 13px; line-height: 19px; background-color: rgb(250, 251, 252); ">Please state your request and your reseller ID in the letter.<br style="color: rgb(28, 40, 55); font-family: tahoma, arial, verdana, sans-serif; font-size: 13px; line-height: 19px; background-color: rgb(250, 251, 252); ">
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