Register.com Nominated for Best Customer Service
Register.com, Inc., a provider of global domain registration and Internet services, today announced that it has been named a category finalist for Best Customer Service Organization for this year’s 2005 American Business Awards.
Register.com is being honored for its commitment and dedication to providing superior customer service. In 2004, 80 percent of calls to Register.com’s customer service center were answered in 45 seconds or less. Eighty-five percent of inbound calls were resolved during the first phone call, and only 2 percent of calls needed to be referred beyond the initial customer service representative (CSR).
The company will stand up against Network Solutions, Rackspace Managed Hosting, and a few other providers in the ‘Best Customer Service Organization’ category. Winners of the various categories of the American Business Awards will be announced during presentations on Monday, June 6 at the Marriott Marquis Hotel in New York City. The ceremonies will be videocast on the Internet and broadcast on radio.
“Our goal is to provide the best customer service in the industry. Our representatives are trained professionals who are committed to handling callers’ requests with the utmost courtesy, patience, and knowledge. We have also trained our customer service representatives to take on a consultative role, advising customers on how they can leverage new and existing products and services to strengthen their business plans. The result is that our customers get more than just a ‘band-aid’ fix to a technical problem - they get a better experience and more value from their relationship with Register.com,” said Monica Hodges, general manager of retail for Register.com.
Details about The American Business Awards can be found here ( http://www.stevieawards.com/aba ).